Frequently Asked Questions About Fuji Elevators
1. Are the Fuji Elevators you provide made in Japan?
No, while Fuji Elevators is a Japanese company, our elevators are manufactured at our factory in China. So, all our elevators are produced in and supplied from China.
2. Do you offer installation services for international buyers?
Yes, we provide installation and erection services for lifts, elevators, and escalators to international buyers through our network of local agents. If you purchase through a local Fuji agent in your country, you’ll have access to installation services. However, if the purchase is made directly from our factory, we are unable to offer installation directly.
3. Is after-sales maintenance service available for international buyers?
Yes, we offer after-sales maintenance services through our local agents in your region. By purchasing Fuji products from an authorized local agent, you can access ongoing maintenance services to ensure the longevity and smooth operation of your lifts, elevators, and escalators.
4. Is the quality of Fuji Elevators manufactured in China equivalent to those made in Japan?
Yes, the quality of our elevators and escalators is consistent across all our manufacturing locations. Our factories, including the one in China, follow the same rigorous quality standards and guidelines set by our company in Japan. Rest assured, you can expect the same Fuji quality worldwide.
5. Do you provide a warranty or guarantee for elevators purchased internationally?
Yes, we offer a one-year after-sales warranty for Fuji lifts, elevators, and escalators. However, this warranty applies if the product is purchased through one of our authorized local agents. Direct purchases from our factory do not include this warranty service, so we recommend purchasing through a local Fuji agent to ensure warranty coverage.
For any further inquiries, please reach out to PT. Centro Adhikarsa Utama. We’re here to support you with quality products and reliable service.